Privacy Policy

Last updated: November 3, 2026

Prime Bridge LLC (“Prime Bridge,” “we,” “us”) respects your privacy. This policy explains what information we collect when you use our website or submit our carrier agreement, and how we use it.

Information We Collect

• Personal Information: Your name, email address, phone number, and other contact details.
• Usage Data: Information about how you use our services, including your IP address, browser type, and pages visited.
• Communication Data: Content of communications you send to us, including emails, chat messages, and phone calls.
• Consent Data: Information on how and when you provided consent for communication and data usage, particularly for SMS and MMS messaging.

How We Use Your Information

• Service Provision: To provide and improve our services, including customer support.
• Communication: To send you service-related messages about loads, bookings, paperwork, and support, subject to your preferences.
• Compliance: To comply with legal obligations and protect the user rights.

How We Share Your Information

No mobile information will be shared, sold, or rented to third parties, affiliates, or partners for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging

PRIME BRIDGE LLC may contact you by SMS text message about loads, bookings, paperwork, onboarding, and support if you provide a telephone number and consent. Consent to receive text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply HELP for more information or STOP to opt out of further messaging. Your phone number and SMS consent will not be shared with third parties.

Data Security and Retention

We use reasonable safeguards to protect your information and keep it only as long as needed to provide our services or meet legal obligations.

Contact Us

Questions about this policy? Email dispatch@primebridgellc.com.